Damage Notices – Waivo®

What photos should I include with the damages?

Sarah Swendseid — Thu, 30 May 2024 16:11:28 +0000

Please include up close photos, photos from further away, brand tags, model/serial numbers, etc. Refer to the damage notice guide for further clarification. The damage team will let you know if more photos are needed. We recommend retaining any damaged items until after the submission has been reviewed in the event additional information is required.

Are invoices or receipts required for reimbursement?

Sarah Swendseid — Thu, 30 May 2024 16:08:22 +0000

Invoices and receipts are not required for Waivo’s Quick Settlement option, but they are required for the Standard Settlement option. If receipts are not provided and/or further review is needed, a Quick Settlement offer will be sent. You can then provide additional information and/or receipts for further reimbursement.

What if I need to make changes to a submitted damage claim?

Sarah Swendseid — Thu, 30 May 2024 16:04:27 +0000

If you need to make changes or provide additional information for a submitted damage claim, please follow these steps:

Log into your Waivo portal account
Navigate to the “Total Submissions” tab
Locate the specific damage submission you wish to update
Click on the submission to open the detailed view
Use the “View and Add Files” feature to upload invoices, photos, or files. Use the “Send Message” feature to communicate any updates needed to the Damage Team.
The damage team will review your updated information and respond within 2 business days.

How long do I have to submit damage?

Sarah Swendseid — Thu, 30 May 2024 16:02:26 +0000

Please submit all rental and guest details within 14 days for Waivo Enterprise Clients and 3 days for WaivoNow clients after guest checkout, along with a summary of the damages. Photos of damages or receipts for replacement items/repairs can be provided later if not yet available. However, all additional details and documents must be provided to Waivo within 90 days of the initial damage submission.

Where do I submit damage?

Sarah Swendseid — Thu, 30 May 2024 15:56:18 +0000

All damages should be submitted through our online portal within 14 days of the guest checking out. You will receive an email with your login credentials. If you need help accessing your portal account, please contact your account manager.