It’s important to note that Waivo’s damage protection is not a replacement for a comprehensive homeowners insurance policy. We recommend that all property owners and managers maintain adequate insurance coverage to protect against potential losses not protected by Waivo’s damage waiver. 

• The type and extent of the damage 
• The age and condition of the damaged item(s) 
• The cost of repair or replacement 
• The fair market value of the item(s) 

For the Quick Settlement option, Waivo will offer a reimbursement amount based on the information and photos provided in the initial damage submission. This amount is determined using industry standards and our extensive database of similar damage submissions.

For the Standard Settlement option, Waivo will review the provided invoices and receipts to determine the reimbursement amount. If the cost of repair or replacement exceeds the fair market value of the item, Waivo will reimburse based on the fair market value. 

In some cases, Waivo may request additional information or documentation to accurately assess the damage and determine the appropriate reimbursement amount. Our damage team will work closely with you throughout the process to ensure a fair and timely resolution. 

The Standard Settlement option requires you to provide invoices and receipts for the damages claimed. This process may take longer, but it allows for a more accurate and potentially higher reimbursement amount. If you do not provide receipts and/or further review is needed, a Quick Settlement offer will be sent instead. 

To submit a pet damage, follow the standard damage submission process through the Waivo portal. Be sure to include photos and a description of the pet damage. 

Waivo will review pet damage claims like any other guest damage submission and reimburse for repair or replacement costs in line with the terms of the damage waiver.