The Ultimate Peace of Mind for Vacation Rental Guests
Hand Hollow Haven, LLC, guests are automatically protected by the Waivo® damage protection program. The program offers the industry’s broadest protection. It’s damage protection done right.
$2,500 in Damage Protection
Although rare, accidental damage from guests does happen. Traditionally, this was managed via a security deposit or vacation rental damage insurance purchased by the guest. Both are cumbersome and often have big limitations in protection.
With the damage protection, accidental damage from a guest is covered unless it’s specifically excluded such as, but not limited to, normal wear and tear, mechanical breakdown, or odor.
Relax and Enjoy Your Stay
It’s vacation time, so enjoy it with peace of mind knowing that if an accident happens and damage occurs, you are protected under Waivo.
Waivo® Damage Waiver
If You have purchased a Waivo® Damage Waiver (“Waiver”) then the following terms and conditions are now part of Your vacation rental property agreement.
I. AGREEMENT
A. On behalf of Hand Hollow Haven, LLC, authorized to rent the vacation rental property and the owner of the vacation rental property, Waivo has assumed the responsibility for damages as outlined below up to $2,500, the Waiver limit purchased by or for You, the renter, for your stay at the vacation rental property.
B. Waivo is hereby responsible for direct damage to real or personal property of the vacation rental property as a result of Your acts or omissions. Waivo will pay the lesser of the cost of repairs or the cost to replace the property up to $2,500. This Waiver does not negate your responsibilities as a renter for items outside of Waivo’s responsibilities.
C. This is not an agreement to provide insurance.
II. EXCLUSIONS
A. This Waiver will not pay for theft, or damages resulting from:
- Acts of God
- Prior damage, cosmetic damage, or normal wear and tear
- Theft
- Loss of use of the vacation rental property
- Rodent, termite, infestation, or wild animal
- Damage to a motorized vehicle
- Fine art, collectibles, or sets of items
B. This Waiver will not pay for damage or theft of property owned by You.
C. This Waiver will not pay for costs associated with odor, debris removal, backups of sewers and drains, landscaping, marring, maintenance, or mechanical breakdown.
III. CONDITIONS
A. Waivo has the sole authority to determine the nature and extent of damages, necessary repairs, and eligibility for the Waiver, and shall exercise that authority in a reasonable manner.
B. Waivo reserves the right to determine if damage is eligible for reimbursement at actual cash value.
C. This Waiver will pay for excessive cleaning, as a direct result of damage, over and above the normal cleaning fee. An irreparable stain or spillage is considered damage.
D. This Waiver is only effective for a one-time single continuous stay, of up to 32 days, for which You purchased the Waiver. It takes effect when You occupy the vacation rental property and terminates when You depart the same vacation rental property.
E. This Waiver is only effective if damage is reported to Waivo by You, the property manager, the online travel agent or the owner of the vacation rental property within 14 days of Your departure from the vacation rental property.
F. Waivo will not respond to damage under $50 US dollars.
G. If there is a dispute related to these terms, mediation is required before any party may file litigation. In the event of litigation, all parties waive the right to a jury trial.
IV. DEFINITIONS
You, or Your, is the renter of the vacation rental property and includes the renter’s spouse, children and any other person the renter invited on to the vacation rental property during your stay at the vacation rental property.