Reviews from Our Customers

We have been using Waivo as a small property management company for about 6 months. We have only needed to file two claims and both times it has been so easy! This last time was a little more complicated and we worked with Rachel Turlington who responded to all my questions immediately and was very helpful. Our coverage has been approved within hours of submitting documentation both times and they send the money immediately, saving us and the home owners a lot of stress. I could not recommend them more!!

I'll start by saying Waivo was not my first choice for Insurance on my rental properties. I used another large, well-known company in the STR Insurance space and was quite happy. Then overnight "they" seemed to just switch their policies and requirements for eligibility, and as they put I "wasn't doing enough business for them to cover me". This was outlandish and made very little sense as I wasn't filing claims often and paid them every month for a moderate amount of reservations during the slow seasons. I jumped online and spent weeks looking for a replacement insurance company for my rental properties. I have now been working with Waivo for about 2 months and am not only happy/satisfied with their product, but their customer service is second to none. Super quick response times; personable service members and account managers; pleasant and informative service from everyone I've spoken to. The onboarding process is extremely quick. The pricing for coverage is probably the best in the market place as I could not find better. Waivo saved my behind with insuring my upcoming (last minute) reservation within 24 hours of reaching out to them. I feel confident growing my business with Waivo on my side. I would recommend trying them first before the others out there.

I have worked with several damage insurance companies over my 25+ years in PM and Waivo is by the best! Reports and claims are easy to process and payment of benefits is quick. Highly recommend Waivo.

Waivo is exactly as advertised! The process is simple and their response time is instant! All STR's should be using Waivo. Highly recommend!

We absolutely love the services provided by Waivo Damage Protection! Their seamless coverage offers peace of mind for both us and our guests. The process is quick and easy, and their team is always responsive and professional. It's a must-have for vacation rentals—highly recommend!

Great insurance company for STR providing great coverage and quick resolutions. Easy, simple and straightforward process. Would definitely recommend to any hosts to use Waivo!

Waivo has been great to work with! Sean MacDonal is always quick, responsive, and helpful. I would highly recommend this company to any STR owner/ management company!

I’ve been with Waivo since last August. I’ve found that the representatives are quick to respond to questions and claims. I’ve submitted 3 claims and they have all been approved and processed efficiently. It’s such a relief to not have to go back through the guests for damages. Highly recommend Waivo

I own a larg-ish vacation rental company, Bretton Woods Vacations, with 135 or so rentals in the White Mountains of New Hampshire. We used to struggle with the previous damage waiver provider - it was so much work that it wasn't worth it (had to pay an employee for 2 hours worth of work to get reimbursed for $30). Waivo makes your life easier and gives our clients peace of mind - WELL DONE!