Damage is rare from vacation rental guests, but it happens and all too often it turns into an uncomfortable situation for both the guest and the manager. When did the damage occur, how, who is going to pay for it? All the manager wants is to be reimbursed quickly and get the property ready for the next party. And of course, avoid a negative review from the guest who damaged the property.
Waivo is set up in a way that there is no need for the manager to communicate with the guest in relation to damage. If damage occurs, damage occurs and now it’s just a matter of getting the property ready for the next party. What’s done is done, why does this have to be so complicated?
Contact a Waivo representative and discuss the different options available.