Submit a Damage Notice

We’re Here To Help.

Important: Waivo works with vacation rental property managers, OTA’s or booking platforms, as well as property management software firms and others. Please complete all applicable fields below when submitting your damage notice, as this allows Waivo to quickly identify our clients and process damage notices promptly.

"*" indicates required fields

Property Management Company Name*

Property Manager Contact Name*

Property Manager Contact Email*

Booking Platform, OTA or Software Company Name*

Property Manager Contact Phone (US/Canada Format)

Property Manager Contact Phone (International Format)

Renter Name*

Renter Check-in Date*

Renter Check-out Date*

Full Address of Damaged Property*

Rental Online Listing Link (may be required)

Make, Brand, and or Model of Damaged Items (if known/applicable)*

Estimated Cost of Repair/Replacement*

Detailed Description of Damage*

Pictures of Damaged Property

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, Max. file size: 32 MB.

Police Report if a Theft

Drop files here or

Accepted file types: jpg, png, jpeg, pdf, Max. file size: 32 MB.

Receipt Upon Request*

Waivo may request a receipt, online listing, and a copy of proof of waiver after responsibility is verified.

Damage Notice Fraud Policy*

I hereby certify to have read and understand Waivo’s Damage Notice Fraud Policy, which is as follows: Waivo has a zero-tolerance Damage Notice Fraud Policy. Any attempt to submit fake, false, manipulated, or misleading information via a damage notice to seek reimbursement shall be considered fraud. Information includes photos, receipts, invoices, booking details, and description of damage. Waivo thoroughly reviews all submissions. If Waivo identifies any suspected fraudulent activity, it will investigate and take appropriate disciplinary and legal actions to include the possibility of account termination, litigation, restitution, and forwarding information to the appropriate authorities for prosecution.

Phone

This field is for validation purposes and should be left unchanged.